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i thought i picked a good ins. co.
An_244632 posted:
I really thought that i had chose a great ins. company, but after haveing to deal with the crap of haveing my suboxine authorized and important quistions answered im not so sure if there all that great anymore. i just got into a suboxine clinic 3 days ago and i need my meds to keep from gttn sick and im tired of buyin em off the streets but united health care makes the process soo damn hard....they denied my pre ath. because i havent done ne drug and alcohol class's but this is my first time gettin the script. and then one customer care person tells me one thing and another tells me the complete differnt, they really need to train there employees on how do confront there customers b4 they lose me and others because they dont know how to do there job right, and then i have to contact my doc. and have them send info. stateing i am a new patient when it should be there job, and look at my profile and see that ive never had this script before... once its all said and done i deserve an apology bc ive never seen such an unorg. company in my life....esp. when this problem shouldnt even be happining.
1 Replies |Watch This Discussion | Report This| Share this:i thought i picked a good ins. co.I really thought that i had chose a great ins. company, but after haveing to deal with the crap of haveing my suboxine authorized and important quistions answered im not so sure if there all that great anymore. i just got into a suboxine clinic 3 days ago and i need my meds to keep from gttn sick and im tired of buyin em off the streets but united health care makes the process soo damn hard....they denied my pre ath. because i havent done ne drug and alcohol class's but this is my first time gettin the script. and then one customer care person tells me one thing and another tells me the complete differnt, they really need to train there employees on how do confront there customers b4 they lose me and others because they dont know how to do there job right, and then i have to contact my doc. and have them send info. stateing i am a new patient when it should be there job, and look at my profile and see that ive never had this script before... once its all said and done i deserve an apology bc ive never seen such an unorg. company in my life....esp. when this problem shouldnt even be happining.
susiemargaret responded:
hello, A243 --
i am in the middle of similar problems, except with a different company and different meds. my health care ins switched mail-order pharmacies, and since then every order has been a nightmare -- the old mail-order pharmacy did not transfer all of my Rx to the new mail-order pharmacy, i've had to get new Rx for anything i take that is a controlled substance, they sent liquid instead of tablets for two Rx, they didn't give the correct phone numbers for faxing in an Rx, etc., etc. now i dread it when i have to call them and straighten out yet one more thing!
i don't know what the answer is for this, except to try and be patient with the people on the phone; it's not their fault they weren't properly trained, and i'm sure they are as frustrated as you are. i've decided that if there is one more screwup, i will write to both my employer (thru which i have my health care ins) and probably the head of the dept for fulfilling Rx at the mail-order pharmacy (or even the pres of the mail-order pharmacy or the board of directors), and complain. i have only about 20% faith that either of these will get any action, tho!
whenever i call and talk with someone, i keep a record of when i called, the person(s) i talked with, their dept, what my Q was, what their answer was, what extra steps i had to take, etc., etc. this doesn't give me very much satisfaction, but it does create a paper record. i also ask the person to read back to me the info we've exchanged, esp phone numbers, name of meds, etc., etc.
i comfort myself by believing -- probably foolishly -- that for every mess i have to straighten out, that is one less mess that i will have to straighten out later! surely there can't be an infinite number of messes!
anyway, i send my sympathies and hope that all will fall into place soon.
-- susie margaret
i am in the middle of similar problems, except with a different company and different meds. my health care ins switched mail-order pharmacies, and since then every order has been a nightmare -- the old mail-order pharmacy did not transfer all of my Rx to the new mail-order pharmacy, i've had to get new Rx for anything i take that is a controlled substance, they sent liquid instead of tablets for two Rx, they didn't give the correct phone numbers for faxing in an Rx, etc., etc. now i dread it when i have to call them and straighten out yet one more thing!
i don't know what the answer is for this, except to try and be patient with the people on the phone; it's not their fault they weren't properly trained, and i'm sure they are as frustrated as you are. i've decided that if there is one more screwup, i will write to both my employer (thru which i have my health care ins) and probably the head of the dept for fulfilling Rx at the mail-order pharmacy (or even the pres of the mail-order pharmacy or the board of directors), and complain. i have only about 20% faith that either of these will get any action, tho!
whenever i call and talk with someone, i keep a record of when i called, the person(s) i talked with, their dept, what my Q was, what their answer was, what extra steps i had to take, etc., etc. this doesn't give me very much satisfaction, but it does create a paper record. i also ask the person to read back to me the info we've exchanged, esp phone numbers, name of meds, etc., etc.
i comfort myself by believing -- probably foolishly -- that for every mess i have to straighten out, that is one less mess that i will have to straighten out later! surely there can't be an infinite number of messes!
anyway, i send my sympathies and hope that all will fall into place soon.
-- susie margaret
what good is gold, or silver too, if your heart's not good and true -- hank williams, sr.
Report This| Share this:i thought i picked a good ins. co.hello, A243 --<br /> <br />i am in the middle of similar problems, except with a different company and different meds. my health care ins switched mail-order pharmacies, and since then every order has been a nightmare -- the old mail-order pharmacy did not transfer all of my Rx to the new mail-order pharmacy, i've had to get new Rx for anything i take that is a controlled substance, they sent liquid instead of tablets for two Rx, they didn't give the correct phone numbers for faxing in an Rx, etc., etc. now i dread it when i have to call them and straighten out yet <b>one</b> <b>more thing</b>!<br /> <br />i don't know what the answer is for this, except to try and be patient with the people on the phone; it's not their fault they weren't properly trained, and i'm sure they are as frustrated as you are. i've decided that if there is one more screwup, i will write to both my employer (thru which i have my health care ins) and probably the head of the dept for fulfilling Rx at the mail-order pharmacy (or even the pres of the mail-order pharmacy or the board of directors), and complain. i have only about 20% faith that either of these will get any action, tho!<br /> <br />whenever i call and talk with someone, i keep a record of when i called, the person(s) i talked with, their dept, what my Q was, what their answer was, what extra steps i had to take, etc., etc. this doesn't give me very much satisfaction, but it does create a paper record. i also ask the person to read back to me the info we've exchanged, esp phone numbers, name of meds, etc., etc.<br /> <br />i comfort myself by believing -- probably foolishly -- that for every mess i have to straighten out, that is one less mess that i will have to straighten out later! surely there can't be an infinite number of messes!<br /> <br />anyway, i send my sympathies and hope that all will fall into place soon.<br /> <br />-- susie margaret
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