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Eliminating "Popular" Discussions Confusion
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nutrijoy posted:
WebMD continues to post older (i.e., inactive) discussions under the heading [POPULAR Discussions>. This often triggers fresh responses to those ancient threads by visitors that are new to the site. Veteran members are often reluctant to reply or simply inform the new member that they have posted to an inactive discussion. This can sometimes cause embarrassment to the new member and they leave, never to return. Some technology sites that I frequent have addressed this problem by simply deactivating the [Reply> button on posts that are older than 90/180 days (depending on the site). Other sites display a popup message when the [Reply> button is clicked to alert the visitor that the thread is an old, inactive one. I would like to make two suggestions to site moderators:
1. Change the heading from [POPULAR> discussions to [ARCHIVED> discussions (that alone could clear up the confusion).
2. Enable a link on the [Reply> button that will warn the potential poster that the thread is more than xxx number of days old; perhaps something like this:



Let's work together on improving the usefulness of the forums instead of just chugging along ... preserving the status quo. We see enough of that already in some "common wisdom" recommendations that often fail to yield anything that is genuinely useful to the one making the inquiry.

To the handful of members who wear their feelings on their shirt sleeves (you know who you are), please don't misinterpret this as a criticism of the site. It is only a suggestion for potential improvement as the forums seem to have declined from its former glory. Uncontrolled diabetes can be a progressively degenerative disease but the forums do not have to follow suit.
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atti_editor responded:
Hi nutrijoy,

Thank you very much for your suggestions, we will definitely take them into consideration and welcome any and all suggestions on how we can work to make the communities an enjoyable place for you and others to come for advice and support.

Best wishes,
Atti


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