Dear Idchian:
Sorry to hear that you are not able to get your money back from Dr. Frank. The only option available to you is to call the Better Business Bureau and list a complaint with them. On Dr. Frank's website, he claims to be a member of the "BBB," which (I'm sure) gives many people in pain a sense that he is legitimate. Having not tried this pain product, I cannot say 100% that he's selling snake oil, but when a company is not willing to return your money, it does not bode well for them. I was about to order this product this morning, but a red flag went up after Dr. Frank tried to get me to sign up for his monthly delivery program. Here's the e-mail I sent to his Customer Service Department:
Customer Service:
I was about to order your no pain oral spray for $19.95, as advertised, but stopped processing the order when the price changed to $29.95 because I am unwilling to agree to your ongoing monthly delivery program before having the opportunity to see if your product actually works. This type of marketing makes me question Dr. Frank and the validity of this product. There are many that may call your approach predatory, since you are marketing to senior citizens that have pain, and telling them that they can cancel at anytime if they are displeased with your product. As we all know, many seniors (and non-seniors) forget to cancel. The ethical thing to do is to allow people to try your product first without penalizing them by paying more for it, and if your product works, people will flock to your site and sign up for your monthly delivery program.